Unable to change TPG plan

[priya6089]

Hi,

I am unable to change my TPG plan online as well as after speaking to customer care executive . They are telling me to wait for 3 days for direct debit. The secure system is not accepting my debit card details and it is highly disappointing that I need to wait for more than 3 days with no WiFi service on my home

[Anonymous]

Hi @priya6089 ,

Welcome to the community!

We're sad to know that you're having issue changing the plan of your account. We'd love to help update the plan of your account. PM us your account details (Username/Customer ID together with the addres on file) also include your best contact number and preferred time and we'll have one of our Account Specialists contact you.

In case you need a reference: How do I private message (PM) in the community 

Cheers!

[Anonymous]

Hi @priya6089 ,

I was able to locate an account that matches your community details. Based on the latest log we've seen that change of plan has been processed today. Let us know should you require further assistance.

Cheers!

[priya6089 · Accepted solution]

Thanks Shane for looking into this. Yesterday executive told that it will take 3 days. So I think there was an issue in proper communication as to when exactly the new plan will start. It has started working fine from yesterday. Thanks for checking again .

[Anonymous]

We're glad to know that the plan has been updated, @priya6089. For any queries in the future feel free to create a thread here in our community. Cheers!