Get online support
Hi @Zemmy01,
Welcome to TPG Community!
Kindly confirm if you are accessing My Account through a web browser or phone app.
Regards,
Angeli
Hi @Zemmy01,
We're sorry for the inconvenience. May we have you do the following?
1. Try to access the My Account on different web browsers.
2. Use your TPG customer ID as the username instead of TPG mobile number (or vice versa).
If you still encounter an error, please do send the screenshots via PM and we'll have it investigated.
How do I private message (PM) in the community
Regards,
Angeli
Hi @Zemmy01 ,
Could you send us a PM with your details so we can coordinate re-settings the voicemail pin with the help of our accounts team.
Regards,
That has worked, how can I view and/or change the PIN on my voicemail. I don't recall ever setting one.
But it seems when attempting to access overseas you need a PIN