Unexpected error when changing plan

[Cfile6]

Hi
I'm getting an unexpected error when trying to upgrade my plan online E:adsl_comm:thread_exists

I recently moved house and this my plan changed but I want to upgrade it to the NBN100 plan. Please help.

Kind regards
Cass

[Ahra_G]

Hi @Cfile6, 

We're sorry that you had trouble in changing your plan.

I've managed to locate your account and found that you're currently on our NBN50 plan.

I have organised a call back to be made today, 27 October 2021, from a member of our Plan Change team in order to assist you further with your request. 

Please don't hesitate to reach out to us again should you require further assistance. 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

Regards,

Ahra_G