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Update Credit Card Details

manneringlake
Level 2

I have tried to update my credit card details online through My Account and it looks like it is processing and then just goes to a blank page.

 

I then spent over 30 minutes on a call and tried to do it through the secure payments.  I tried this 3 times and it couldn't save the details. 

 

The customer service rep just kept saying I was entering something wrong and to try again.  Same outcome.  I basically told her that if I can't update this I will have no choice but to go to another provider.  She just said sorry to hear that.

 

Why is this so hard

1 REPLY 1
Daisy_Dhen
Moderator

Hi manneringlake, 

 

Thank you for bringing this to our attention. Please drop me a private message with your account details (Username/Customer ID together with the address on file) so we can sort things out.

 

How do I private message (PM) in the community: 

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093

 

Regards,