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Update Credit Card Details

Level 2

I have tried to update my credit card details online through My Account and it looks like it is processing and then just goes to a blank page.


I then spent over 30 minutes on a call and tried to do it through the secure payments.  I tried this 3 times and it couldn't save the details. 


The customer service rep just kept saying I was entering something wrong and to try again.  Same outcome.  I basically told her that if I can't update this I will have no choice but to go to another provider.  She just said sorry to hear that.


Why is this so hard


Hi manneringlake, 


Thank you for bringing this to our attention. Please drop me a private message with your account details (Username/Customer ID together with the address on file) so we can sort things out.


How do I private message (PM) in the community: