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Upgrading existing NBN plan does not work through Account

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Level 1a

Trying to upgrade my plan, but an error occurs every time. Error message below:

When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

1 REPLY 1
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Moderator

log in to your account with below link 

https://www.tpg.com.au/home/myaccount

 

Under  NBN Account Management

select Change your Plan

 

click - I want to change my NBN plan and next 

 

now you can select your speed and VoIP plans 

 

also, I attached screenshots for you 

 

I hope this will help you 1.jpg2.jpg3.jpg4.jpg