TPG Community

Get online support

Urgent - Error in billing, now account expired

oaksemails
Level 2

A few weeks ago, I was advised by TPG my credit card was expiring and the invoice payment for my account was declined. As per the request in the email and text, I logged into my account and updated my payment options to include my direct debit bank information. Now today, both of my accounts will not call out and say the account is expired. I have been a TPG customer for 12 years and never had a problem, but inconveniencing me in this way is not acceptable. Can a TPG rep please DM me/Call so this account issue can be rectified so I can access my accounts again please. 

6 REPLIES 6
Angeli
Moderator

Hi @oaksemails

 

Welcome to TPG Community! 

 

We'll have a mobile specialist to ring you for assistance on updating the payment method. Send us a private message with your TPG customer ID and we'll take it from there.


How do I private message (PM) in the community

 

Regards, 

Angeli
 

oaksemails
Level 2

I have PM providing the contact information.

 

Can you please advise how long this process will take and when I will be contacted by a rep please? It will not allow me to PM twice [wtf]. 

Angeli
Moderator

Hi @oaksemails

 

We'll arrange an immediate callback to assist you on the payment update and settling the mobile plan fees on your account.

 

Regards, 

Angeli

oaksemails
Level 2

Ok - I am waiting by my phone... thanks.

Angeli
Moderator

Yes please, thank you! Smiley Happy 

Angeli
Moderator

Hi @oaksemails

 

I can understand that you have spoken with our mobile specialist regarding your mobile account renewal. Let me know if you require further help.

 

Regards, 

Angeli