Verification code not received whilst overseas

[Mark_Champion]

Hi,

I am overseas and want to check my account charges.

I am unable to receive the verification code.

Can you please advise a solution.

thanks

Mark

[Ahra_G · Accepted solution]

Hi @Mark_Champion, 

May we know if your Roaming service is active? In order to gain access to your TPG online account, we will send an OTP to the registered mobile number (regardless of ISP subscription). 

We'd be happy to assist with your account access. Please send us your TPG customer ID or username via private message and we'll start from there. 

Thanks! 

Ahra_G

[Mark_Champion]

thanks Ahra for the private message reply.

I understand.