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Ok so my mobile was billed and Imissed payment
Rang them up and Paid on 14th July
They said no worries phone be back on 48 hours
A week later no phone
So I rang back on the 21st and paid it again mind you (so now I have made 2 payments)
ok your phone will be on by Monday
Now it's the 3rd August still no phone and TPG claim they haven't received any payments although I have sent ss out of my bank and they can't seem to ring me about it but I
can receive calls from anyone else who rings... sound strange yes it does doesn't it
I have received one call from them in whole of this time, that's it and how convenient
that I couldn't hear them but my daughter rang straight after and I could her fine!
NOW they want a front facing photo Id of me and no digital ss and send to the link they sent me via my messages but of course I didn't get no message did I to send it.
WTF kind of organisation is this where mobile expects can't **in make a phone call , find my payments and put my phone back on and I have 2 internet acco7nts with them.
FFS no service with them or on your phone. Go get Telstra ffs 🤦♀️
Hi @winnie37 ,
Let us help understand what happened with the payment and status of the account. Could you send us a PM with your details to better understand the situation?
Regards,