Hi,
I need to move to my friend's home for half a year while looking for a new house. I called TPG to cancel NBN service 30 days earlier than cancellation date. I was NOT told about any exit fee or cancellation fee. But now I received an email telling me to pay 77.41 as the "Cost for service during 30 day notice period". In the email it says:
Dear Customer,
Your cancellation request has been processed and finalised.
The details of your cancellation are as follows:
- Username: ***
- Customer ID: 7156548
- Cancellation date: 21/7/2024
- Cost for service during 30 day notice period: $77.41
- Early termination fee: $0.00
- Less paid-up credit on current service: $79.99
- Total amount to be debited: $-2.58
Please would you waive the notice fee considering I have given the notice 30 days earlier and have been a long standing customer of TPG. Thanks.
