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Direct debit refund

Edenkim
Level 2

I had two TPG mobile numbers. And I canceled one number on the morning of July 4th. I also received an e-mail that confirmed the cancellation. However, TPG took $25 from my bank by direct debit. I asked for a refund through a phone call, but I didn't receive a confirmation e-mail or text message. Please send me an e-mail or text about the refund process.

2 REPLIES 2
Jacob_Bowz
Community Manager

We're keen to check out these transactions, @Edenkim. Send through a private message so we can lend a hand.

Edenkim
Level 2

I got a refund of $25 back to my canceled account. But how can I get a refund to my bank? My bank and account would be disconnected