Hi @1724 , have you activated your TPG SIM Card? If not, here's a link that can guide you: How to activate your TPG Mobile SIM card
If you need further assistance, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
