This is the THIRD time I'm trying to get an update on my case.
My story start late February when I sign up for TPG NBN 50. Immediately it was cutting in and out for days. I contacted support who said that there was no problem, to later find out that the service was down in Subiaco. I was constantly on the phone to TPG, when they said the problem had been solved. My service was usable for 15-20 days, either not working completely or cutting in and out.
I was fed up with TPG as a service and called up to cancel at the time. An account excective pleaded with me to stay and that she would grant me 30 days credit when it's solved. I agreed. The internet was fixed a couple of days ago, however I was reluctant to phone TPG because I'd fear it would stop working again. I called up today - no one is answering the phones. TPG says to go on online chat. After 1-2 hour of waiting in line, a customer rep cancelled by turn in the queue.
I was promised a 30-day credit and can't even get in contact with TPG.
I haven't HEARD anything about my case for about a month and a half.
I PAID MONEY FOR NO SERVICE FOR WEEKS AND WANT A REFUND!
Very disspointed with the service.
If I don't hear anything back this time, I'm going to the ombudsman.
I SHOULD HAVE TO PAY FOR A SERVICE THAT I DIDN"T RECIEVE. An account manager promised me a 30 day refund for my troubles.