Hi,    This is the THIRD time I'm trying to get an update on my case.    PLEASE RESPOND!   My story start late February when I sign up for TPG NBN 50. Immediately it was cutting in and out for days. I contacted support who said that there was no problem, to later find out that the service was down in Subiaco. I was constantly on the phone to TPG, when they said the problem had been solved. My service was usable for 15-20 days, either not working completely or cutting in and out.    I was fed up with TPG as a service and called up to cancel at the time. An account excective pleaded with me to stay and that she would grant me 30 days credit when it's solved. I agreed. The internet was fixed a couple of days ago, however I was reluctant to phone TPG because I'd fear it would stop working again. I called up today - no one is answering the phones. TPG says to go on online chat. After 1-2 hour of waiting in line, a customer rep cancelled by turn in the queue.    I was promised a 30-day credit and can't even get in contact with TPG.  I haven't HEARD anything about my case for about a month and a half.  I PAID MONEY FOR NO SERVICE FOR WEEKS AND WANT A REFUND! Very disspointed with the service.  If I don't hear anything back this time, I'm going to the ombudsman.  I SHOULD HAVE TO PAY FOR A SERVICE THAT I DIDN"T RECIEVE.  An account manager promised me a 30 day refund for my troubles.  ... View more

Hi,  I have not heard back from my below question. I thought a TPG representative was on my case but I haven't have anything back about my 30-day credit? Please resolve this as I have been a long term customer (formally with TPG for 2-3 years).  Cheers Jason.      https://community.tpg.com.au/t5/Accounts-and-Billing/Worst-Service-EVER/m-p/48707#M2997 My story start late February when I sign up for TPG NBN 50. Immediately it was cutting in and out for days. I contacted support who said that there was no problem, to later find out that the service was down in Subiaco. I was constantly on the phone to TPG, when they said the problem had been solved. My service was usable for 15-20 days, either not working completely or cutting in and out.    I was fed up with TPG as a service and called up to cancel. An account excective pleaded with me to stay and that she would grant me 30 days credit when it's solved. I agreed. The internet was fixed a couple of days ago, however I was reluctant to phone TPG because I'd fear it would stop working again. I called up today - no one is answering the phones. TPG says to go on online chat. After 1-2 hour of waiting in line, a customer rep cancelled by turn in the queue.  ABOSLUTELY DISGUSTING SERVICE!  I was promised a 30-day credit and can't even get in contact with TPG. If this isn't sorted out soon, I'll move providers ASAP.  Very disspointed with the service.  ... View more

My story start late February when I sign up for TPG NBN 50. Immediately it was cutting in and out for days. I contacted support who said that there was no problem, to later find out that the service was down in Subiaco. I was constantly on the phone to TPG, when they said the problem had been solved. My service was usable for 15-20 days, either not working completely or cutting in and out.    I was fed up with TPG as a service and called up to cancel. An account excective pleaded with me to stay and that she would grant me 30 days credit when it's solved. I agreed. The internet was fixed a couple of days ago, however I was reluctant to phone TPG because I'd fear it would stop working again. I called up today - no one is answering the phones. TPG says to go on online chat. After 1-2 hour of waiting in line, a customer rep cancelled by turn in the queue.  ABOSLUTELY DISGUSTING SERVICE!  I was promised a 30-day credit and can't even get in contact with TPG. If this isn't sorted out soon, I'll move providers ASAP.  Very disspointed with the service.  ... View more