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What is going on with my case????? No ONE is answering me...SOMEONE PLEASE RESPOND!

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Level 1b

Hi, 

 

This is the THIRD time I'm trying to get an update on my case. 

 

PLEASE RESPOND!

 

My story start late February when I sign up for TPG NBN 50. Immediately it was cutting in and out for days. I contacted support who said that there was no problem, to later find out that the service was down in Subiaco. I was constantly on the phone to TPG, when they said the problem had been solved. My service was usable for 15-20 days, either not working completely or cutting in and out. 

 

I was fed up with TPG as a service and called up to cancel at the time. An account excective pleaded with me to stay and that she would grant me 30 days credit when it's solved. I agreed. The internet was fixed a couple of days ago, however I was reluctant to phone TPG because I'd fear it would stop working again. I called up today - no one is answering the phones. TPG says to go on online chat. After 1-2 hour of waiting in line, a customer rep cancelled by turn in the queue. 

 

I was promised a 30-day credit and can't even get in contact with TPG. 

I haven't HEARD anything about my case for about a month and a half. 

I PAID MONEY FOR NO SERVICE FOR WEEKS AND WANT A REFUND!

Very disspointed with the service. 

If I don't hear anything back this time, I'm going to the ombudsman. 

I SHOULD HAVE TO PAY FOR A SERVICE THAT I DIDN"T RECIEVE. 
An account manager promised me a 30 day refund for my troubles.