What is postcode?

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[karta64]

how to find my postcode?
How to pay my unpaid bill

[Rica_R]

Hi @karta64 

Thank you for getting in touch.

You can check this link on how to update your payment details:

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online:
https://community.tpg.com.au/t5/Broadband-Internet/Update-Credit-Card-or-Direct-Debit-payment-detail... 

Stay safe!

[88397564]

Hi! I want to check my account, I just bought tpg sim and everytime I log in, it always I've entered wrong password but I'm pretty sure it was correct so I decided to click on forgot password then it says postcode. I don't know what's that postcode.

[BasilDV]

Hi @88397564

Are you located in Singapore or Australia?

If you are in Singapore, you may send them an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/.

You have reached the support for TPG Australian consumers.

If you are in Australia, please send me a PM with your TPG username or customer ID number to assist you accordingly.

Cheers!

BasilDV

[Princessmichael]

User name xxxxx
ID no xxxxx

[Anonymous]

Hi @Princessmichael,

Welcome to the community!

How can we assist you? Please send me a private message with brief summary of your concern. 

How do I private message (PM) in the community

Regards,

User name xxxxx
ID no xxxxx

[Sim1]

where can i find this?

[BasilDV]

Hi @Sim1

Welcome to the Community!

Are you a TPG Australia or TPG Singapore customer?

If TPG AU, please send me a PM with your customer ID number or TPG username to assist you accordingly.

If TPG SG, you can send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953/ for further assistance regarding your concern.

TPG Mobile: https://www.tpgmobile.sg

BasilDV