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What is the process to cancel my service? Moving to an Aged Care Village.

Level 2

Please let me know the process to cancel my account/NBN services.
Moving to an Aged Care Village which have their own service provider on Tuesday 9th April, 2019. Unfortunately staying with TPG is not an option.
Please email the disconnection/cancellation process.


Hi @LLouey


Welcome to the Community!


We regret to hear that you're leaving TPG. We would have loved for you to stay, but we understand the reason why you need to go.


Using your community details, I was able to pull up your account and organized a call back from our Escalations Team. Please expect a call before 6PM VIC today on the mobile number we have on file.


If you need to provide a different contact number and your preferred time for a call back, send me a PM so I can forward it over. Click here to learn how to PM.