Someone might have stolen your mobile number if:
What to do if you notice these signs
We also recommend that you:
How someone can steal your number
If a criminal has your personal information, they can steal your mobile number in a couple of ways:
Once a criminal has your number, they can receive SMS verification codes. This means they can get access to services such as your bank, email and social media.
How we can help
If someone ported your number without your consent, we can reverse the port.
If someone made a SIM swap without your consent, we can deactivate the SIM card and send you a new card.
Before a mobile number is ported, TPG carries out additional validation checks to ensure the port is authorised. We send a unique verification code via SMS to the affected mobile number. This verification code is required to authorise a porting request, which helps to protect our customers from having their mobile numbers stolen.