When could I receive my return

[echo1997]

Hi

I cancel your ADSL service successful because your technicial problem of the line.

But i don't receive the return until now, because i never use your service successful

I want to know when can I receive the return, including the 179.99$ and service fee on May 59.99$.

Thank you

[BasilDV]

Hi @echo1997,

We've reviewed the account and the case is being assessed by our Complaints resolution case managers.

We'll chase this up with them and have your case manager to provide you with the updates via phone call or Email.

Kind regards,

BasilDV

[BasilDV]

Hi @echo1997,

We understand that your case manager has sent you an email saying that your account is still under assessment.

Further updates will be given once available. You may contact your case manager directly by responding to his email.

Should you require further assistance, please let us know.

Kind regards,

BasilDV