I literally paid my internet NBN and home phone bundle service monthly bill at the start of this week, and am now receiving messages from TPG to pay a $10 fee also. This happens basically every month, at different times in the month, I’m confused and annoyed. If it was part of my monthly billing fees, then why doesn’t it come out with my monthly payment? If I’m being charged for something else- what is it? It makes no sense at all, and over the last 2 months our internet has been absolutely crap! I have rang about this issue, and was told I needed a new modem- even though our previous one seemed fine. After paying for the shipping of a new modem, it has made no difference whatsoever and we still continue to have extremely bad internet- with it dropping out constantly, at least 15 times a day, cutting us off from what we’re doing. It’s so inconvenient, I’m just about fed up with TPG now and already to move on to a new company, as nothing is ever explained or actually fixed. If someone is willing to actually help these matters, please contact me. Also, Covid-19 I will not accept as an excuse for bad internet, as at the height of the pandemic in Adelaide, our internet was working fabulously.
