Why is cancelling my account so hard?

[atinessia]

Honestly? All I want is for my account to be cancelled before the next billing period! I called your team only for them to tell me that I can transfer my account to someone else?? When I insisted I had no one to transfer to, they resorted to telling me they will send an email with details of how to transfer my account? I just need this cancelled before the next billing period, PLEASE?

[Anonymous]

Hi @atinessia,

Let us chase the cancellation request to our Accounts Team to prioritise this. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

Honestly? All I want is for my account to be cancelled before the next billing period! I called your team only for them to tell me that I can transfer my account to someone else?? When I insisted I had no one to transfer to, they resorted to telling me they will send an email with details of how to transfer my account? I just need this cancelled before the next billing period, PLEASE?