Welcome to TPG Community!
Apologies if you perceived the email reminder the wrong way and for the lengthy queue times today. Having a prepaid nature of service, we charge 7 days before the next billing cycle so in the event that we haven't received the specified funds, we send the email reminder 7days after the end of your billing cycle. Nonetheless, I've seen that your account is in zero balance.
Moreover, we'd like to check the status of your connection. I've since ran a remote test and have found no fault on the line. Are you perhaps home so we can perform troubleshooting along with you?
Kindly let us know of your best contact number and your most convenient time to receive a call via private message so we can organise a contact to be made from our Technical team for assistance.
Good day, @Carolynking2!
We just want to check if you still have queries regarding your account? Are you still experiencing issues with the connection?
Please do let us know so we can assist you accordingly.