Hi @Imchewyok ,
Welcome to the community!
We are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused you.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community