billing

Paddy
Level 2

G'day Tpg Community,

I keep getting emails asking for my credit card details. which I am sure have been updated.

How can i supply them without having to spend half the day on the phone?

Paddy

3 REPLIES 3
Angeli
Moderator

Hi @Paddy,

 

Welcome to TPG Community! 

 

Kindly send a screenshot of the email that you received and we'll have it validated. 


How do I private message (PM) in the community
 

Regards, 

Angeli

Angeli
Moderator

Hi @Paddy

 

I've received your private message and determined that the email did came from us. It was a notification for your email only service as the credit card nominated was recently rejected. Our payment request has been dishonored by your bank. Would you like to update your payment method or reprocess the payment using the same card? 

 

Regards,

Angeli

Angeli
Moderator

Hi Paddy, 

 

Here's an article that you can use a guide to update the payment method. 


Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
 

Regards,

Angeli