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can not send email on microsoft outlook

miccyp87
Level 2

I have just bought a new computer, it is windows instead of mac. Use microsoft outlook 2016, can receive emails but not send. Have tried resetting passwords ect can not get it to work no matter what settings I put in. help required

5 REPLIES 5
david64
Level 14

Hi @miccyp87 . When you press Send, is there any error message?

What settings are you using?

 

miccyp87
Level 2

@david64 wrote:

Hi @miccyp87 . When you press Send, is there any error message?

What settings are you using?

 


Error message is 0x80042109 outlook cannot connect to your outgoing SMTP email server

david64
Level 14

@miccyp87 . Outgoing mail server is mail.tpg.com.au (same as incoming server).

Outgoing port number is 25 (incoming is port 110). Security is None.

Your username and password should be in the settings.

miccyp87
Level 2

@david64 wrote:

@miccyp87 . Outgoing mail server is mail.tpg.com.au (same as incoming server).

Outgoing port number is 25 (incoming is port 110). Security is None.

Your username and password should be in the settings.


Yes they are all the settings, not sure what is going on have tried everything 

david64
Level 14

@miccyp87 . Quick test to see that your computer is able to connect to the SMTP mail server. Open a command window and enter the following command:

telnet mail.tpg.com.au

This gives a message starting with 220. In the following, you type in the lines which are in bold. Change username to your username.

HELP

This gives several lines of help info.

HELO TPG.COM.AU

The mail server identifies your connection.

MAIL FROM: username@tpg.com.au

Gives Sender ok.

RCPT TO: username@tpg.com.au

Gives Recipient ok.

DATA

Gives message 354.

SUBJECT: test

test

.

Gives Message accepted for delivery.

QUIT

Disconnects.

This is what Outlook does. Look in your Inbox to see if test message arrives.