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Hi @tvan1962,
Can you post a screenshot of the screen when logged into 'My Account'.
We also did an article related to this that you may find helpful, please see the link below.
TPG Mobile - Introduction to the new My Account - https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-Mobile-Introduction-to-the-new-My-Account/m...