cancel my account

Level 1

I kmow things are tough with COVID-19 but i have been on a chat two times to cancel my account and both times I have been left waiting for several hours while the consultant transferred me to someone else.  Several hours later the chat was closed by the consultant. I have copies of each chat if you need. Can someone get back to me ASAP before I go to the Ombudsman. After 15 years with you I find this deplorable.