TPG Community

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cancel nbn

Level 1c

Hi Team,

 

I can't seem to find an email or contact number to cancel my account for NBN.

Can you please assist.

 

Thanks,

 

Andrew

5 REPLIES 5
Level 1c
Hi,

Can I please get an email or contact number to cancel?

Thanks,

Andrew
Moderator

Hi @andrewdavidlee,
 

I am sorry to know that you're considering canceling your service with us. I was able to locate your account using your community details.

I would like to arrange a call from one of our Account Specialists to provide details of your request. Feel free to drop your best contact number and preferred time together with the reason of your cancellation request.

 

In case you need a reference:
 

How do I private message (PM) in the community

 

Regards,

Level 1c

Hi Shane,

 

I have sent you a private message with my contact number.

 

Thanks,

 

Andrew

Moderator

Thank you for sending your contact details @andrewdavidlee.

 

I'll arrange a call from our Accounts team today between 3PM - 4PM to discuss the process further.

 

Kind regards,

BasilDV

Moderator

Hi @andrewdavidlee,

 

I understand that our Accounts team has been in touch and an email was sent to you with the instructions to complete the process.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV