I am sorry to know that you're considering canceling your service with us. I was able to locate your account using your community details.
I would like to arrange a call from one of our Account Specialists to provide details of your request. Feel free to drop your best contact number and preferred time together with the reason of your cancellation request.
In case you need a reference:
I understand that our Accounts team has been in touch and an email was sent to you with the instructions to complete the process.
Should you require further assistance, please let us know.