cancel of nbn service

[LukeLin]

hi 
I have switched my nbn and phone to another provider.please cancel my account. 
And I don't have the option “Cancel Your Service”to cancel 

What am I supposed to do? 

my account ID：xxxxxxx

Thanks

[Anonymous]

Hi @LukeLin 

We are sad to learn that you have switched to a different provider. Send us your details via PM so we can coordinate our accounts team to contact you and discuss the cancellation procedure.

How to send a PM? 

Regards,

hi 
I have switched my nbn and phone to another provider.please cancel my account. 
And I don't have the option “Cancel Your Service”to cancel 

What am I supposed to do? 

my account ID：xxxxxxx

Thanks

[LukeLin]

I have submitted an application on the website, please approve my application as soon as possible
5676445

[Anonymous]

Hi @LukeLin 

Send us your details so we can coordinate the cancellation request with our accounts team.

Regards,

[LukeLin]

What details do you need?