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cancellation of Telstra

Level 1a


I've installed your NBN FTTC equipment & my internet is working - great!.

I was, until today, using Telstra ADSL equipment through their phone number which I gave to you. I requested a new number which I haven't received from you as yet so my question is when can I cancel the Telstra ADSL service, as I assume that I'm still using their telephone line???

Thanks for reply


Hi @annehendry , please send us a private message with your TPG customer ID, username and complete address so we can look into this.


To send a PM, please refer to this link: How do I private message (PM) in the community