Welcome to TPG Community!
We apologise for the inconvenience this is causing you and we'd like to help get to the bottom of this.
We have located the account using your community details and we regret to know that you have decided to cancel the service.
We have raised your concern to our Escalations Team and an escalation officer will contact you before 5PM Victoria time to further discuss the matter.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @alexkha1991, we can see that our Escalations Team has been in touch and discussed the resolution to the concerns you have raised.
Should you require further assistance, feel free to message us. Cheers!