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cancellation of nbn service

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Level 1c

Hi, there

 

I'd like to cancel my NBN service. Please advise how I can do. Thank you!

 

Regards,

 

Dong

9 REPLIES 9
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Moderator

Hi @gongzixiaobai ,

 

Welcome to TPG Community!

 

We've managed to pull up your account using your community details. We're sorry to read that you are cancelling your NBN service with us. We truly value you as one of our loyal customers and we are here to help you in any way. If there is anything we can do to help, just let us know.

 

Kindly private message to us your contact details (callback number and time) and we'll have our Account Specialist to contact you to provide the assistance required for this request.

 

To know how to send a private message, please click here.

 

Regards,
Angeli_L

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Moderator

Hi @gongzixiaobai ,

 

We have received your private message and a callback has been set with our Accounts Specialist today between 2PM-3PM VIC.

 

Please let us know if you have not heard from them.

 

Best regards!

Angeli_L

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Level 1c

Hi Angeli_L

 

I missed two calls from 0422860335 onaround 3:42pm on 30th. I am available from 9:30-16:00 tomorrow. Thanks a lot!

 

Regards,

 

Dong

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Moderator

Hi @gongzixiaobai,

 

I'm stepping in since @Angeli is currently not available.

 

I'll advise our Accounts team to call you between 10AM - 12NN tomorrow.

 

Regards,

BasilDV

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Level 1c

What a redicious service TPG provides!!!

 

I contacted TPG in early Dec 2019 for disconecting my NBN service and TPG called me back for confirming they received my request and the NBN service will cease on 2 Jan. 

 

And today, I found TPG still charges me $69.99 for a new perieod from 15 Jan. I can't believe it can happan on me.

 

Please do a refund ASAP or I will contact ACCC.

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Moderator

Hi @gongzixiaobai

 

Thanks for bringing this matter to our attention. We'll be asking our Cancellations Team to process the immediate termination of your account and refund the last monthly plan fee that has been billed on your account. 

 

We'll be in touch with you again for further updates. We sincerely apologise for the inconvenience that it has caused you. 

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Level 1c

Hi Angeli

 

Thank you for your fast reply and help!

 

I am waiting for the refund.

 

Regards,

 

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Moderator

It is my pleasure to help you on this matter. I'll be in touch with you soon and have a great day! 

 

Let me know if you require further assistance. 

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Moderator

Hi @gongzixiaobai

 

This is to inform you that your account has been fully cancelled today with waived 30-day notice and the refund for $69.99 is now in progress. Please note that for ANZ Bank Account, refund will be credited on the same day from the time that the refund status is closed. For non ANZ Bank Account, refund will be credited within 3 to 5 working days from the time that the refund status is closed. Kindly check with your bank if the refund has been credited on your account.

 

Let us know if you require further assistance.