Hi my name is xxxxxx.
I was using your internet service
And Id like to stop using because I already moved out from my property. I already called you and you guys told me already sent the document for cancellation, But I had nothing . Can you send again?
Welcome to the Community!
We regret to hear that you're leaving TPG, but I can understand the reason behind it.
I tried to pull up your record using the account details you provided, but we're not able to find an exact match. Can you send me a PM with your customer ID or username together with the service address?
*Note: we edited your post to hide your name and email address.
Hi @cyz852, thanks for providing the details via PM.
We have located the account and we can see that you have been in touch with one of our account specialists who sent the cancellation details to the email address linked to the account.
Please check the first email address you have provided via PM. Thank you.