cant send email with outlook

[wendy701]

Hi,

I can not send email via outlook. Error message "
Task 'wxxxxxx1@tpg.com.au - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User wxxxxxx1@tpg.com.au is banned from using SMTP AUTH due to previous abuse'

[BasilDV]

Hi @wendy701

Are you able to send out emails via TPG Post Office?

If yes, please try changing your Email password and retry again after a few minutes.

Let us know how it goes.

BasilDV

[wendy701]

Changed password, but the same error response from sending email

[BasilDV]

Hi @wendy701

We'd like to check this with our Post Masters.

Shoot me a PM with your TPG username or customer ID number along with your email address.

BasilDV