charged twice

isam0708
Level 2

I use a TPG mobile plan and I changed my payment method (Credit card --> Direct Debit) recently. Today, I found that it was charged twice ($59.98) for one month's fee despite only usually having to pay 29.99 per month. Please check it and reverse one of the transactions.

1 REPLY 1
Daisy_Dhen
Moderator

Welcome to TPG Community @isam0708 

 

Please send us a PM together with a screenshot of your bank statement that shows the charges above so we can help sort this out.

 

Regards, 

Dhen_S