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credit card update fails. different infos on android app versus website

pdcom270
Level 2

Since days I get these SMS saying my payment is missing. I then go and try to change credit card details on the website. Eventually when checking for current statements I looks like that payments is done. However when I check on the app I see an older card activated. And I still get confusing messages that the payment is missing. I can not find a phone number to contact. Very frustrating I have to say. Also the new portal "myaccount.tpg.com.au" is not working at all. Also when accessing tpg website with my VPN  ( AUSTRALIA) being acitvated I can not get onto the website. Is this only happening to me? I do not have the time to endlessly search the internet for some obscure reasons for all of this. I need better support ( business).

1 REPLY 1
Shane
Moderator

Hi @pdcom270,

 

Let us help check the payment details that you have on file. To better understand the situation, could you shoot us a PM with your details so we can coordinate this with our Account Specialists Team.

 

How to send a PM? 

 

Regards,

 

Since days I get these SMS saying my payment is missing. I then go and try to change credit card details on the website. Eventually when checking for current statements I looks like that payments is done. However when I check on the app I see an older card activated. And I still get confusing messages that the payment is missing. I can not find a phone number to contact. Very frustrating I have to say. Also the new portal "myaccount.tpg.com.au" is not working at all. Also when accessing tpg website with my VPN  ( AUSTRALIA) being acitvated I can not get onto the website. Is this only happening to me? I do not have the time to endlessly search the internet for some obscure reasons for all of this. I need better support ( business).