TPG Community

Get online support

critical information summary has different monthly charges to actual account

SOLVED Go to solution
Highlighted
Level 1

Hi, per subject line my query is re monthly account costs.

Invoice cost is $59.99 / month.

Monthly cost per critical information summary shows as $49.99 / month

https://www.tpg.com.au/forms/CIS_NBN_M.pdf?i=20200719

 

Please advise!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hi @robbiow

 

Welcome to the Community! 

 

Our NBN plan starts at $29.99 a month and it comes with a great dual band AC Wi-Fi modem.

 

The $49.99 monthly charge is not unlimited and has a 100GB Monthly Data Quota (50GB Peak hours + 50GB Off Peak hours)

 

If you are being invoiced $59.99 monthly, then you may be subscribed to our NBN unlimited plan. Further information can be found here: https://www.tpg.com.au/nbn

 

You may send your TPG account details via private message so we can have a closer look on your account and address any further queries you may still have. 

 

 

Cheers! 

View solution in original post

1 REPLY 1
Highlighted
Moderator

Hi @robbiow

 

Welcome to the Community! 

 

Our NBN plan starts at $29.99 a month and it comes with a great dual band AC Wi-Fi modem.

 

The $49.99 monthly charge is not unlimited and has a 100GB Monthly Data Quota (50GB Peak hours + 50GB Off Peak hours)

 

If you are being invoiced $59.99 monthly, then you may be subscribed to our NBN unlimited plan. Further information can be found here: https://www.tpg.com.au/nbn

 

You may send your TPG account details via private message so we can have a closer look on your account and address any further queries you may still have. 

 

 

Cheers! 

View solution in original post