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i cannot add money to my landline prepaid phone account

darocdok
Level 2

To anyone who can assist

 

As part of my NBN plan I have a prepaid home phone landine account.

 

I have tried several times to add a balance to my landline account and it will not work.

 

I have tried with two different credit/visa cards and it still does not work.

 

Would anyone please assist please.

 

Thank you.

 

1 REPLY 1
Shane
Moderator

Hi @darocdok ,

 

When you tried to do a prepaid top-up, did you get an error message? If so, could you post a screenshot of the error? Also, ping me a message with your details so we can check how we can fix this and better understand the situation.

 

How to send a PM? 

 

Regards,

 

To anyone who can assist

 

As part of my NBN plan I have a prepaid home phone landine account.

 

I have tried several times to add a balance to my landline account and it will not work.

 

I have tried with two different credit/visa cards and it still does not work.

 

Would anyone please assist please.

 

Thank you.