my $240 refund

[mgoodyear]

hi

when will my refund come?

thanks

[Editted due to privacy purposes]

[Erika]

Hi @mgoodyear, 

Welcome to TPG Community! 

I've edited your post for privacy reasons. 

I've had a look through the notes in your account and can see that the cheque has been sent to your mailing address on file.

Please allow till the end of the business day tomorrow for this to be delivered.  

Let us know how it goes. 

[mgoodyear]

a what? a cheque? for real???

why???  You have my credit card on file

im a current customer.

I do all my banking online....

a cheque???

i didnt think anyone used them anymore.

[Erika]

Hi @mgoodyear, 

We are sending these refunds via cheque if the payment details we have one file is invalid. 

I would highly recommend to have one of our Account Specialists call you ASAP to discuss your payment details with us. 

Please let us know your best contact time and number via PM. 

For your reference, please visit this link on how to send a PM. 

Cheers! 

[Erika]

Hi @mgoodyear, 

I've initiated to arranged a call today between 5pm - 6pm from one of our Account Specialists to discuss your payment details and your account status. The call will be made on the number that we have on file. 

If this time is not suitable, please let us know and we'll have this rearrange for you. 

Regards,  

[Erika]

Hi @mgoodyear, 

I understand that one of our Account Specialists has tried to get in touch but it seems that they were unable to reach you. 

Please tell us your best contact number and time via PM we’ll have this rearranged for you. 

Cheers, 

[Erika]

Hi @mgoodyear, 

I understand that one of our Account Specialists has been in touch with you regarding the status of your account and your payment method. I've also been informed regarding your request in relation to the refund.

We'd love to put the money as a credit on your TPG account, however, the current process was proscribed to us by ACCC.

Can you please confirm via PM your postal address for us to resend? 

Cheers, 

[Erika]

Hi @mgoodyear, 

We'd like to make a follow up for your postal address. 

Please PM us and we'll take it from there. 

Cheers!

[mgoodyear]

why do i need to have a ccheque?

noone uses cheques in this day and age..just send it to my credit card like you are for everyone else. this is crazy.

you know my adress..you have it on record..ive got a service there. geez.

XX XXXXXX XX XXXXX XXXXX nsw 2259

dont send me a cheque..i cant use it. just put it on the credit card on file.

this is so crazy and pointless, 

[Shane]

Hi @mgoodyear,

We understand refunding on credit card is more convenient however, this process was proscribed to us by ACCC. I will pass this on to the relevant team and will provide an update the soonest it becomes available. 

Cheers!