my phone is not working. my balance has been paid but it's saying it's insufficent to make a call

[ashojniudfshajo]

i'm trying to call the doctor regarding something to do with covid and my phone just refuses to work and i can't call tech suipport and there isn't any live chat and quite frankly i just want to get this phone call done and then leave this god awful service

[BasilDV]

Hi @ashojniudfshajo 

Thanks for raising this with us and we apologise for the inconvenience.

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible. Please send me a PM with your TPG username or customer ID number.

How do I private message (PM) in the community

BasilDV