Thanks for your interest in our home wireless broadband. When you change from NBN to home wireless, you will have a 7-day trial period and after this, the NBN gets cancelled. Any unused portion from your old NBN plan will be credited and can be used to pay your future invoice or it can also be refunded. If you will decide to return to NBN after the trial period, you need to sign up for NBN account under a new username.
Our 5G Home Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. To avoid any modem non-return fee, simply return the modem to us within 21 days of your order being withdrawn or cancellation of your service. The non-return fee is calculated as $17 multiplied by months remaining in the first 36 months e.g. if you leave after 24 months you would pay $17 x 12 (the number of remaining months), a total of $204. Whilst if you choose 4G Home Wireless, the non-return fee is calculated as $8 multiplied by months remaining in the first 24 months e.g. if you leave after 18 months you would pay $8 x 6 (the number of remaining months), a total of $48.
If you wish to proceed with the plan change, send us a private message with your contact details and we'll set a callback with our plan change specialist. Cheers!