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outage compensation

shixiao81
Level 2

Hello,

 

Our TPG NBN Internet was offline from last Friday morning until today late afternoon, I called a couple of times and said it was due to technical issues and has been fixed now. Can you please let me know how I can apply for compensation?

 

Thanks.

1 REPLY 1
Riezl
Moderator

Hi @shixiao81 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community