over pay refund mobile account

[Edenkim]

My account is linked to mobile and nbn, so I have to get a discount and charge $20 but TPG charged $25 twice. So I was promised to get a $10 refund after several calls. But I still haven't been repunded. I'm afraid I'll be charged another $25 even next month. When will I get a refund?

[Anonymous]

Hi 

Welcome to the Community!

We can definitely check your mobile refund status. Kindly send us a private message with the following information.

TPG mobile number: 

Account number: 

Account holder's name: 

To send a private message, please check the link below.

How to send a private message in the community 

Regards,

Dann