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refund for loss of connection

justjan2
Level 2

I recently lost my internet connection and was without any connection for 16 days. I was told that I could make a claim for a refund of fees  for that period.

1 REPLY 1
BasilDV
Moderator

Hi @justjan2

 

Welcome to the Community!
 

We do not provide monetary compensation.

We'll chase this with our Engineering Team for them to assess your closed case and request a billing adjustment.

 

Let us know if you need further assistance.

BasilDv