refund for loss of connection

[justjan2]

I recently lost my internet connection and was without any connection for 16 days. I was told that I could make a claim for a refund of fees  for that period.

[BasilDV]

Hi @justjan2

Welcome to the Community!
 

We do not provide monetary compensation.

We'll chase this with our Engineering Team for them to assess your closed case and request a billing adjustment.

Let us know if you need further assistance.

BasilDv