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request to cease NBN

Level 1

Hello, I sent an email to customer service advising I was poviding notice to cease an NBN account. Two days later I recieved an email asking me to provide a contact number and time for someone to call me advising no action had been taken.

My original email contained a contact number and times I would be available.

Why does it appear that TPG is stalling? Do they want to charge me for extra days of usage?

I am hoping this social media approach may get some action instead of stalling behaviour.

Thanks

1 REPLY 1
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Moderator

Hi @annoyed_user,

 

Welcome to the Community! 

 

I've located an account using your Community details and has seen the e-mail you've sent to us. 

 

Appreciate your feedback and my apologies if your contact details has been overlooked.

 

I can see here that this has been raised to our Account Specialist team. 

 

I've now flagged this with our Accounts Team and I've requested for a call tomorrow, 17 January between 7:00pm - 8:00pm (outside business hours as requested on your email) to discuss this further with you. 

 

We hope we can welcome you back to TPG again in future. 

 

Regards,