I made the cancellation request and received the email. The email mentioned that one of the staff will be in touch with me. But I'm currently in China I probably missed the call. Is the cancellation successful ? Do I have to contact with the staff for cancellation?
Welcome to the TPG Community!
Since you will not be reachable via phone call, I would recommend that you respond to the email directly as your request has not progressed yet.
You may inform them on when would you want the cancellation to take effect as we require a 30-day notice.
I have removed the screenshot you posted for your security and privacy as it contains your TPG account details.
Should there be anything that we can further assist you, feel free to let us know.
The reason why we ask our customers to send an email is because we need a written notification from the account holder that they wish to cancel the service. Since they have replied to the email you sent means they already acknowledged your request.
I'd be glad to organise a call back to be made from our Accounts Team however our hotline does not support international calls since you are currently in China. You may contact our support hotline at 13 14 23.
Nevertheless, I will inform our Accounts Team to send you another email for clarification regarding this concern.