status unfinancial

[koneill]

Hi,

the status for my mobile plan is currently unfinancial even though the balance is positive and an amount has recently been taken from my card. I can not currently use my sim card.

I have searched for this on the forum but note that the answer is always to PM somebody. I have been on hold on the help line for 30 minutes now. I have tried the help line a couple of times before but always given up.

Can somebody please help?

thanks.

[Anonymous]

Hi @koneill 

Welcome to the Community!

There appears to be a transaction issue with your bank and TPG. I can manually retry the payment for your service renewal, just let me know when you are ready to proceed. If you are to nominate a different payment method, here's how you can update it via TPG My Account. 

How to update a credit card online 

If you wish to proceed with the payment processing. Please send us a message of the following details:

Account Holders Name: 

Registered address: 

Mobile service number: 

Thank you and have a good day!

Dann

[koneill]

Thank, PM sent.