Hi, the status for my mobile plan is currently unfinancial even though the balance is positive and an amount has recently been taken from my card. I can not currently use my sim card. I have searched for this on the forum but note that the answer is always to PM somebody. I have been on hold on the help line for 30 minutes now. I have tried the help line a couple of times before but always given up. Can somebody please help?   thanks. ... View more