such slow internet when Im paying for the 50 Mbps...it doesnt even get to 10Mbps

[Pondbroady]

This test was done twice at 11:40pm on 20/05/2021.

The results show 12.87 Mbps for download at a very late hour.

Why charge me for 50 Mbps when I was getting the same speed for a 13 Mbps plan from another company.

Very poor perfomance. Please see the speed test attached for details. 

http://tpg.speedtestcustom.com/result/d60e0c60-b971-11eb-bada-1f6f3e0f4c4b

I really need closer to 25 or 30 Mbps on the off peak hour. Why over charge me...will I be reimburst???

[Anonymous]

Hi @Pondbroady , we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please let us know so we can check further.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Pondbroady]

That didnt help one bit.
Ur advertisement is wrong and illegal

[Anonymous]

Hi @Pondbroady, for us to assist with your concern, please send us a private message with your TPG account details. Please follow the instructions above on how you can send a PM. Thank you.